Millions of Canadians manage group benefits through employer plans, but navigating claims and coverage often means wrestling with paper forms or waiting on hold. My Canada Life at Work solves this by consolidating health, dental, vision, and retirement savings into a single digital hub you can access from any device.

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Support Hours: Weekdays 8 a.m. to 8 p.m. ET · Support Phone: 1-888-222-0775 · App Availability: iOS and Android · Primary Use: Group benefits and claims · Login URL: my.canadalife.com/sign-in

Quick snapshot

1Login
2App
3Contact
  • 1-888-222-0775 weekdays 8 a.m. to 8 p.m. ET (Canada Life Registration Guide)
  • Alternative line: 1-800-957-9777 (7 a.m.–6 p.m. CST) (Canada Life Registration Guide)
4Register
  • Need plan number and member ID from your health benefits card (Canada Life Registration Guide)
  • Register two days after your plan becomes effective (Canada Life Registration Guide)
Item Details
Official Login my.canadalife.com/sign-in
Phone Support 1-888-222-0775
Support Hours Weekdays 8 a.m. to 8 p.m. ET
App iOS Apple App Store
App Android Google Play Store
Receipt Retention 12 months
Claim Processing Typically within 48 hours
Company Headquarters 255 Dufferin Ave, London, ON N6A 4K1

How do I log in to Canada Life at Work?

The My Canada Life at Work portal lives at my.canadalife.com/sign-in, where employees can access their full benefits dashboard 24/7. According to Canada Life’s official registration guide, the sign-in page accepts your email and password combination set during registration, and also supports optional two-step verification for added account security (Canada Life Registration Guide).

Sign-in process

On the login page, enter the email address associated with your account and your password, then click Sign In. If you enabled two-step verification during setup, you’ll receive a 5-digit code via email or text that you must enter to complete login. For users who haven’t registered yet, the page includes a Register link that guides you through the account creation process.

Existing Group Retirement Savings account holders can use their current login credentials to access the My Canada Life at Work platform and app without creating a separate account (CADA Benefits Guide).

Troubleshooting login issues

If you’ve forgotten your password, use the “Forgot password” link on the sign-in page to reset it via email verification. The support team at 1-888-222-0775 can also help with account recovery and lockout issues during business hours. For TTY accessibility support, call 1-800-990-6654 (Canada Life Registration Guide).

The upshot

Forgot your password and can’t reset online? Call 1-888-222-0775 before you lose time—the support team can verify your identity and restore access same-day if you have your plan details ready.

The implication: having your plan number and member ID accessible before calling cuts support call time significantly.

What is the My Canada Life at Work app?

The My Canada Life at Work app—also listed as GroupNet Mobile in app stores—brings the full benefits management experience to your smartphone or tablet. Available on both iOS and Android, the app lets you file claims, check coverage limits, view Explanation of Benefits, and store digital benefits cards directly on your device for quick access at the pharmacy or dentist office (Apple App Store Listing).

App features

  • Submit health, dental, and vision claims by photographing receipts
  • Check real-time coverage status and remaining limits
  • Save benefits cards to Apple Wallet or Google Wallet
  • Access mental health and wellness resources through the platform
  • View provider eClaims searchable directory
  • Receive claim payment notifications via email or text

The app also supports direct deposit setup for claim reimbursements, pulling banking details you provide during registration. Once configured, payments deposit directly to your account rather than requiring paper checks (Canada Life Registration Guide).

Why this matters

Keeping digital benefits cards in Apple Wallet or Google Wallet eliminates the need to carry your physical benefits card—you just tap your phone at the pharmacy or dental office, and the provider can verify coverage on the spot.

Download links

Download the iOS version from the Apple App Store (search “My Canada Life at Work” or app ID 514376788). For Android devices, find it on Google Play under the name “GroupNet Mobile.” Both versions require prior registration at my.canadalife.com/sign-in—you cannot register through the app itself (Google Play Store Listing).

What this means: failing to register on the web portal first locks you out of app functionality entirely.

What is the Canada Life at Work phone number?

The primary support line for My Canada Life at Work is 1-888-222-0775, staffed by the Group Customer Call Centre weekdays from 8 a.m. to 8 p.m. Eastern Time. This number handles account registration issues, claims questions, coverage verification, and technical support for both the portal and mobile app (Canada Life Registration Guide).

Contact details

Multiple contact channels exist depending on your needs and location.

Channel Number/Details Hours
General Support 1-888-222-0775 8 a.m.–8 p.m. ET weekdays
Alternative Support 1-800-957-9777 7 a.m.–6 p.m. CST weekdays
TTY Access 1-800-990-6654 Same as main line
Coverage Questions (CADA) 1-877-650-0003 Weekdays

Support hours

The main 1-888-222-0775 line operates extended hours compared to typical insurance support, covering weekday evenings until 8 p.m. ET. The alternative 1-800-957-9777 line serves Western Canada time zones from 7 a.m. to 6 p.m. CST. All lines closed on weekends and statutory holidays (Canada Life Registration Guide).

The pattern: Eastern time zone users benefit most from the evening window, while Western Canada workers should prioritize the CST line for same-day service.

How do I register for My Canada Life at Work?

Registration takes just a few minutes if you have your benefits card handy. You’ll need your plan/policy number and member certificate number—both printed on your health benefits card—along with a valid email address to create your account. According to Canada Life’s official guide, you should register two days after your plan’s effective date to ensure your coverage is active in the system (Canada Life Registration Guide).

Registration steps

  1. Go to my.canadalife.com/sign-in and click Register
  2. Select whether you want Benefits only, Savings only, or Both benefits and savings
  3. Enter your plan/policy number, member certificate number, and your name as it appears on your benefits card
  4. Create a password and provide your email address
  5. Check your email for the confirmation link and click to verify
  6. Complete identity verification by answering security questions or providing additional personal details
  7. Optionally set up two-step verification for enhanced account security
  8. If desired, configure direct deposit using banking information from a void cheque

After completing these steps, you can log in immediately and access your full benefits dashboard. A registration video on YouTube walks through each step visually for those who prefer a visual guide.

Required information

Before starting registration, gather the following: your plan number (found on employer documentation or benefits booklet), your member/certificate number (on your physical or digital benefits card), your legal name matching your insurance records, and a personal email address you check regularly. For direct deposit, have your bank institution number and account number ready—found on a void cheque or online banking details.

The catch

Registering takes a few minutes, but if you rush through and enter your plan number incorrectly, you’ll face delays getting your coverage activated. Double-check the numbers on your actual benefits card before you start—errors require a call to support to correct.

Bottom line: The implication: a two-minute verification step prevents a multi-day support escalation.

How do I contact Canada Life at Work support?

Beyond the main 1-888-222-0775 line, Canada Life offers multiple contact channels depending on your needs. For technical issues with the portal or app, the support team can troubleshoot login problems, payment issues, and system errors. For coverage-specific questions about your plan limits, eligible expenses, and pre-authorization requirements, a separate team handles those inquiries (CADA Benefits Guide).

Phone and online options

Phone remains the fastest route for urgent issues—particularly claims that need same-day submission before a deadline. For non-urgent questions, the online portal’s Info centre contains benefits card downloads, plan documents, and searchable provider directories. You can also manage notification preferences under your Profile section, choosing email or text alerts for claim submissions and payment arrivals.

Common support topics

  • Account registration and password resets
  • Claims submission and status inquiries
  • Coverage verification for specific treatments or medications
  • Direct deposit setup and banking changes
  • Digital card access for Apple Wallet or Google Wallet
  • Pre-authorization for extended health treatments

Online claims submitted through the portal or app typically process within 48 hours, with payments then deposited via direct deposit or mailed check depending on your configuration. Keep all receipts for at least 12 months after submission in case Canada Life requests documentation for audit purposes (Canada Life Registration Guide).

What to watch

Mental health and wellness resources are available through the My Canada Life at Work platform, including access to Employee Assistance Programs that may be part of your employer plan. These services—often underused—can include counseling, stress management tools, and work-life balance resources at no additional cost.

What this means: employees who ignore mental health benefits miss out on resources their employer already pays for.

Platform specifications

Six key features define the My Canada Life at Work experience for employees managing group benefits.

Feature Details
Platform URL my.canadalife.com/sign-in
Mobile App Name My Canada Life at Work (iOS) / GroupNet Mobile (Android)
Registration Timing Register 2 days after plan effective date
Two-Step Verification Optional 5-digit code via email or text
Claim Processing Time Typically within 48 hours
Direct Deposit Available during registration using cheque banking details
Digital Card Storage Apple Wallet and Google Wallet supported
Receipt Retention Keep receipts for 12 months post-submission
Support Hours 8 a.m.–8 p.m. ET weekdays (main line)
Platform Availability 24/7 for claims submission and account management

Step-by-step: Submitting your first claim

Filing a claim through My Canada Life at Work takes minutes—here’s the streamlined process from your phone or desktop.

  1. Log in at my.canadalife.com/sign-in with your email and password
  2. Navigate to Claims from your dashboard and select “Submit a Claim”
  3. Choose claim type (health, dental, vision, or other) and the date of service
  4. Enter provider details or search the eClaims provider directory for participating practitioners
  5. Upload or photograph your receipt—make sure it’s legible and shows the date, provider, and service
  6. Select payment preference if not already configured: direct deposit or cheque
  7. Review and submit—you’ll receive a confirmation number for your records
  8. Track status under “My Claims” and enable notifications to receive updates via email or text

After submission, most claims process within 48 hours, with reimbursement deposited directly to your account if direct deposit is set up. You can check the status anytime by logging into your portal or app dashboard.

The implication: setting up direct deposit before you need to file saves you from waiting for paper checks.

“Registering for My Canada Life at Work takes just a few minutes.”

— Canada Life Video Narrator, Official Guide

“Workplace benefits and savings at your fingertips!”

— App Store Description, Canada Life Marketing

Related reading: OAS & CPP Changes 2025 · Super Visa Insurance Monthly Payment Options

While this overview handles basic access, the My Canada Life at Work guide provides deeper insights into registration and managing workplace benefits seamlessly.

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Frequently asked questions

What devices work with the My Canada Life at Work app?

The My Canada Life at Work app runs on iOS devices (iPhone and iPad) and Android smartphones and tablets. iOS requires a recent version of iOS; Android needs Android OS 5.0 or later. You must register through the web portal before using the app—app-only registration is not supported.

How do I submit a claim on Canada Life at Work?

Log in to the portal or app, select “Submit a Claim,” choose the claim type and service date, enter or search for your provider, photograph your receipt, and submit. Online claims typically process within 48 hours. Keep your receipt for at least 12 months in case of audit requests.

What is Canada Life GroupNet?

GroupNet Mobile is the alternate name for the My Canada Life at Work app on Android devices. The iOS version is listed as “My Canada Life at Work” in the Apple App Store. Both apps provide the same functionality for managing group benefits on mobile devices.

How do I check my benefits coverage?

After logging in, your dashboard shows current coverage limits for health, dental, vision, and other benefits. Click on “Coverage” or “My Benefits” to see remaining limits, eligible expenses, and plan maximums. The Info centre also provides downloadable benefits cards and plan booklets.

What if I forgot my Canada Life at Work password?

Use the “Forgot password” link on the sign-in page to receive a reset email. If you don’t receive the email within a few minutes, check your spam folder. For account lockouts or issues receiving the reset email, call 1-888-222-0775 for human-assisted recovery.

Is My Canada Life at Work free to use?

Yes. The portal, app, and phone support are free for plan members. Your employer provides access to My Canada Life at Work as part of your group benefits package—there’s no additional cost to register or file claims through the platform.

How does PSHCP work with Canada Life at Work?

The Public Service Health Care Plan (PSHCP) is administered by Canada Life for federal employees. My Canada Life at Work provides access to PSHCP benefits, including claim submission, coverage verification, and access to the national pharmacy network. PSHCP members should have their specific PSHCP member number ready during registration.

For Canadian employees managing group benefits, the My Canada Life at Work platform eliminates the friction of paper forms and phone wait times—but only if you’ve registered and set up direct deposit. The upfront investment of 10 minutes to create your account pays dividends every time you need to file a claim or check coverage. If your employer offers Canada Life benefits, take those 10 minutes today: the next time you need to submit a claim, you’ll be grateful you did.