Quebec Government Authentication Service Login Guide

If you’ve ever tried to log in to a Quebec government portal and felt lost in a maze of acronyms and login screens, you’re not alone — the Government Authentication Service (Service d’authentification gouvernementale) is the province’s central gateway to over 80 online services, yet many users still confuse it with its predecessor clicSÉQUR. This guide walks you through logging in to Mon dossier, creating an account, contacting support, and understanding the key differences — so you can get back to what matters.

Launched: 2021 ·
Services accessible: 80+ government online services ·
Security: Two-factor authentication

The table below summarizes six key facts about the service: every login relies on two-factor authentication and a unified identity.

How to log in to My File (Mon dossier)?

Steps to log in with the Government Authentication Service

• Go to the web page of the online service you want to access (Government of Quebec (access instructions)).
• Enter your email address or username and password.
• A six-digit security code is sent to your email address — enter that code to complete login (Government of Quebec (two-factor explanation)).
• For Revenu Québec’s Mon dossier, after sign-in click “Accéder au service” (Revenu Québec (YouTube walkthrough)).

What to do if you forgot your password

Use the password-reset option on the login page. The Government Authentication Service account lets you update your password, email, and phone number for text-message codes (Government of Quebec (how-create-account)). If you still can’t access your account, contact the support desk (details below).

Bottom line: Login requires a valid account and two-factor verification. Keep your email accessible — that’s where your security code arrives. New users: follow the account creation steps first.

The implication: a single account grants access to dozens of services, but you must keep your contact details current to avoid lockouts.

How to create an account with the Government Authentication Service?

Eligibility and requirements

• You must have a valid email address.
• Identity documents: health insurance number, social insurance number, notice of assessment number, and either a driver’s licence reference number or a health insurance card reference number (Government of Quebec (identity verification documents)).

Step-by-step account creation

1. Choose a username, enter your email, create a secure password, and validate with a six-digit code sent by email (Government of Quebec (step 1)).
2. After step 1, the account is considered created.
3. Step 2: enter personal information and prove identity with the official documents listed above. Confidential codes may be mailed to you (Government of Quebec (step 2)).
4. If you request a confidential code by mail, complete identification by logging in with your email, password, and that code.

Bottom line: Account creation is a two-part process. You can start using the account after step 1, but full identity verification (step 2) unlocks access to sensitive services like Revenu Québec and Retraite Québec.

The pattern: the government relies on identity documents you already have — no need to visit an office unless you run into trouble.

How to contact the Government Authentication Service?

Phone support

Call the service desk during business hours. The service is available in French and English.

Online contact form

Submit a request through the official Quebec.ca contact page. Expect a response within 1–2 business days.

Support hours

Phone lines are open Monday to Friday, 8:30 a.m. to 4:30 p.m. (Eastern Time), excluding holidays. The online form is available 24/7.

The trade-off: phone support is fastest for urgent issues, but the online form works for non-critical requests and provides a written record.

What is the difference between the Government Authentication Service and clicSÉQUR?

The comparison table below highlights the key differences between the new SAG system and its predecessor clicSÉQUR.

Why the transition to SAG?

• Improved security: two-factor authentication reduces the risk of account takeover.
• Unified access: one account works across Retraite Québec, Revenu Québec, SAAQ, and more (Government of Quebec (service list)).
• Better identity verification: the step 2 process uses government-issued documents to confirm your identity.

Bottom line: SAG isn’t just an upgrade — it’s a different approach to digital identity. Users who keep clicSÉQUR credentials may face service interruptions as more departments migrate. The recommendation: create a SAG account now.

The trade-off: stronger security means slightly longer login time (the extra code step), but the protection against fraud outweighs the inconvenience.

How can I access my Retraite Québec file via the Government Authentication Service?

Accessing Retraite Québec

Log in with your SAG account on the Retraite Québec portal. Once authenticated, you can view your pension file, update personal information, and submit applications.

Accessing Revenu Québec

Open Mon dossier, choose “Accéder” under Citoyens, then select “Se connecter” under Service d’authentification gouvernementale. Enter your credentials and the six-digit security code. You may need to confirm identity by providing an identification number or a notice-of-assessment number from the last two taxation years (Revenu Québec (identity confirmation tutorial)).

Accessing SAAQclic

Visit the SAAQ website and choose to log in with the Government Authentication Service. If you haven’t completed identity verification, you can do so online or at a SAAQ service centre with two pieces of ID, including one with a photo, plus your Health Insurance Card number (SAAQ (in-person authentication options)).

Bottom line: Single sign-on works for all major Quebec government services, but some (like Revenu Québec) may require an extra identity check if you haven’t verified your profile fully. Plan for that extra step.

The catch: if your online identity verification fails, you’ll need to contact the service directly or visit a SAAQ centre — so keep your documents handy.

Key facts and what remains unclear

Your data is protected with the highest standards.

— Government of Quebec (official security statement, quebec.ca)

The simplest way to create a Government Authentication Service account is online, but the process can also be completed at a SAAQ service centre in certain cases.

— SAAQ (Quebec auto insurance authority, saaq.gouv.qc.ca)

For Quebec residents juggling pensions, taxes, and vehicle registration, the Government Authentication Service is not just a convenience — it’s becoming the only way in. Anyone who delays creating an account risks losing access to key services as clicSÉQUR fades out. The choice is simple: take 15 minutes to verify your identity now, or scramble later when a deadline hits.

For accessing your health records, the same authentication credentials used for Mon dossier also grant entry to the ClicSÉQUR Mon Dossier Santé portal.

Frequently asked questions